Customers don’t compliment support when it works. They complain when it doesn’t. Automated Customer Service keeps that silence intact by answering questions before frustration builds. I’ve noticed fewer follow-ups simply because clarity arrived earlier. Exei supports this balance by keeping interactions fast without flattening empathy. Nothing looks impressive on dashboards. Support j... https://medium.com/@aidanbutler110/automated-customer-service-when-support-stops-running-on-exhaustion-ac11180fea3e?postPublishedType=initial