"Extending IT service management abilities further than technological innovation services to handle company-centric use instances; handling service demand from customers and provide by way of a frequent platform, portal, and service catalog; and speeding up innovation and workflow automation by means of PaaS/small-code advancement tooling." - Charles Betz, Forrester Standardization https://applying-it-service-manag59246.activoblog.com/35847316/top-latest-five-enterprise-service-management-esm-urban-news